K3 Syspro Service Desk
The Service Desk is a reactive team of SYSPRO experts all dedicated to helping our customers quickly resolve issues as they arise. Many of our Service Desk Team have had hands-on experience of using ERP and are able to resolve most issues remotely, but for more complex issues we arrange a site visit. We understand that any issue with your SYSPRO ERP solution is likely to cause knock-on delays and issues in your everyday business processes, which is why we also provide a knowledge-base library of previously reported issues and how they were resolved, via the self-service support.
You can access our Support Desk by logging a query on 0161 876 4498, or by email firstname.lastname@example.org. As standard, telephone support is available between 09:00 and 17:30 Monday to Friday, but extended hours can be arranged if required. Customers who take out a support agreement with any of our infrastructure Service Teams will receive 24/7 technical support as standard.