Return Merchandise

a sales and distribution module


SYSPRO Return Merchandise provides an easy, efficient method of controlling the return or exchange of items sold to customers, ensuring visibility and tracking of the item until the transaction is concluded.

The Benefits of Return Merchandise

  • Instant on-screen access to all return merchandise authorisation (RMA) information for improved customer service and continuous improvement initiatives
  • Retention of unlimited history of RMAs for tracking
  • Complete visibility of returned inventory
  • Automatic calculation of associated return charges to prevent costly mistakes
  • Verification of warranty date, price and quantity purchased for improved accuracy Immediate replacement of cross-shipments for returned goods facilitates improved customer service
  • Alerts for invalid RMAs

Return Merchandise Features

  • Create unique user-defined return codes
  • Enter multiple line items per RMA
  • Process stocked and non-stocked items
  • Check against return period for RMAs issued
  • Select from various actions when receipting RMA items such as repair, scrap, return to supplier, restock or take no action
  • Apply automated restocking charge fees
  • Check validation of sold items
  • Set default warehouses for RMAs and subsequently transfer to repair warehouse after inspection
  • Create repair work orders for items within or out of warranty
  • Initiate inter-branch transactions

  • Contact Us

    : Head Offices.
    Baltimore House,
    50 Kansas Avenue,
    Manchester. M50 2GL.
    : +44 (0)161 876 4498
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