Industry Sector


SIC Industry

3490 - Manufacture of ceramic products

Number of Employees

The Challenge
  • Enhance the investment in SYSPRO ERP
  • Reduce time spent on order processing
  • Eradicate the need for multiple keying of information which can lead to errors
Our Solution
  • DataSwitch
  • Microsoft Dynamics CRM
  • Hosted Applications
The Benefits
  • Reduce time spent on order processing from 230 to 30 hours a month which is valued at £26k per annum
  • Re-keying of information is no longer required
  • The risk of human errors and typos has been eradicated
  • Reduction in the amount of paperwork and administration tasks
  • DataSwitch helps connect the Dudson group of companies together
  • Business critical information is held securely in the K3 Cloud therefore business critical functions can be accessed anytime from any location


A world-leading ceramic tableware manufacturer and supplier is saving up to £26,000 a year in one process alone after reducing the time it spends on order fulfilment by automating its processes, and reports that this saving is an important part of achieving a return on investment on the whole project.

With DataSwitch, Dudson staff only have to key data in once and in the majority of cases, this is generated automatically via SYSPRO’s Materials Requirements Planning (MRP) function. There is no re-keying of information required up to the point that goods are received into the subsidiary company following delivery. Not only does this eradicate the risk of typos and human error, but it also reduces the amount of manual paperwork and administration that is required.

“DataSwitch is the link that has unlocked just as many benefits from an operational point of view, as SYSPRO itself. It sounds crazy because it is a small utility, but it brings huge functionality and savings in both time and money.”

Ervin Davis
Ervin DavisStrategic Support Director at Dudson Group

Our Project Team

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