Entries by Chris Grunwell

U is for Usability

As our new Helpdesk portal reaches the 2 months stage, it seems an adequate time to reflect on some of the usability challenges that we faced both in designing the system and part of the ongoing process to improve user’s access to helpdesk information. These challenges aren’t specific to our Helpdesk…

S is for Support

As with any product purchased from any supplier or vendor, aftersales support is one of the key ingredients to a worthwhile experience. It is the same with software, and we are always striving to improve the service we provide to our end users.

There are also some tips in getting the most of any support centre …

N is for New Helpdesk Portal

As the first month of 2014 comes to an end, it’s out with the old, and in with the new, as K3 Syspro introduces a much-improved ticketing system to log, track, and answer all of your support queries.

As part of a larger project to improve all helpdesk functions, the…