• Job Description

    The Specialist Services Consultant (SSC) will report to the Support Desk Manager and form part of the Support Team.

    Role Description

    The SSC will combine all round product knowledge of SYSPRO and its related IP, technical knowledge, business process knowledge and excellent problem solving skills to assist with resolution of complex issues spanning multiple disciplines. The consultant will provide support directly to the customer, typically when a site is experiencing significant issues.

    The SSC will also provide support and back up to the implementation, technical, development and support teams within K3 SYSPRO.  Prioritising 3rd line escalated support calls through to resolution and mentoring the support team with credible knowledge transfer to assist with the development of the support team.

    The SSC will provide in a support capacity technology and platform guidance across all areas of the K3 Syspro business, including the customer base.

    The SSC will provide technical bulletins and updated documentation based on their experiences on site, including the promotion of new ways of working and best practice.  They will highlight areas for improvement and ensure this is fed back into continuous improvement initiatives within K3 SYSPRO.

    Customer Support

    The SSC will proactively visit sites prior to upgrade or go live to minimize any go live risk and will selectively visit customers after go live to help review the site, maximize future revenue opportunities and ensure any lessons learnt are fed back to the lead consultants and senior management of the operations and sales teams.

    The SSC will seek out revenue opportunities with customers and endeavour to charge for services where possible.

    The SSC will make sure they are at the forefront of new technology and work closely with others as part of the Product Adoption process.

  • Skills, Competencies & Attributes

    Skills, Competence, AttributeEssentialDesirable
    Bachelors degree or equivalent x
    Experience of working within a support teamx
    Knowledge of Microsoft server and client technologiesx
    Knowledge of SQL and ability to write sql queriesx
    Knowledge of Cloud Hosted technologiesx
    Strong technical analytic skills, to support the resolution of customer issuesx
    Working knowledge of ERP software technologiesx
    Knowledge of Payroll, Warehousing, Quality, EDI & APS technology for installations and upgradesx
    Ability to produce well-structured and concise documentation, suitable for both internal and customer facing audiencesx
    Ability to clearly explain complex technical solutions to non-technical resourcesx
    Ability to collaborate on a cross functional team as part of a formally managed projectx
    Knowledge of vb Scripting, .NET User Controls & C# / Vb.NETx
    Knowledge of XML technologiesx
    Ability to maintain a pleasant manner and calm disposition in difficult situations, with customers and with the implementation teamx

  • How to Apply

    To apply for this position please email your CV and a covering letter to Steve Gore

    Closing date 15th August 2018

  • Contact Us

    : Head Offices.
    Baltimore House,
    50 Kansas Avenue,
    Manchester. M50 2GL.
    : +44 (0)161 876 4498
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